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Customer Care & Privacy Policy

Terms and Conditions

Last updated January 18, 2012

Privacy Policy

Thank you for visiting Danyka Collection. We appreciate your business and want you to know that your privacy is important to us. We guarantee that any and all information you provide us will remain strictly confidential to the best of our ability and safely stored.

An opt-in subscription to our mailing list is available to all clients. An opt-out clause is also available and can be exercised at any time.

Danyka Collection will occasionally update this Privacy Policy. When a revision is made we will revise the "last updated" date on this page. We encourage you to check the date of our Privacy Policy each time you visit our Website for any updates or changes. Your use of our Website constitutes your consent to this Privacy Policy, including any changes or updates. We may make additional features, functionality, offers, events or promotions (“opportunities”) available to you subject to additional or different privacy rules that we disclose in connection with these opportunities.

We value your comments, feedback, testimonials, etc., which will help us improve our website, products, and services. By making such submissions to us, you assign your rights in the submissions to us, as described in the following paragraph entitled “Use of Your Personal Information”

Use of Your Personal Information

If and when we collect information from you (written or orally), it may be used to:  

- Respond to your inquiries and requests;

- Confirm and track your order;

- Resolve issues pertaining to your order – such as shipping, billing or item discrepancy;

- Compare and review your personal information for errors, omissions and accuracy;

- Detect and prevent fraud or abuse;

- Improve our website, our service and marketing efforts;

- Contact you regarding products and services that we believe would be of interest to you;

- Improve upon your overall customer experience;

Links to Third Party Sites

We may offer links other third-party Websites which are outside our control and not covered by this privacy policy. The operators of these websites may collect your personal information (including information generated through the use of cookies) when you link to their websites. We are not responsible for how such third parties collect, use or disclose your personal information, so we encourage you to review the privacy policies on these and all Websites

We respect our clients’ privacy. As such, we guarantee that any and all information our clients provide us will remain strictly confidential to the best of our ability and safely stored. No information about visitors to our site will be sold, shared, or made accessible to any third party.

Legal Notices

Under no circumstances shall Danyka Collection be liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or otherwise, even if we have been advised of the possibility of such damages. If you have any questions, please contact us at info@danykacollection.com.

 

Ordering Information

Product Availability

Danyka Collection’s products are subject to availability. We reserve the right to limit the quantity of products we supply and will notify you if unable to fill an order. We also reserve the right to alter the terms and duration of any special offer and sales promotion.

It may happen that with the volume of orders we receive, an item can go out of stock before we are able to post notification to the site. If this happens, we will contact you and assist you in selecting another item or inform you when the item returns to stock.

Pricing

Prices displayed on this website or quoted (by email or phone) are in CDN dollars. While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the merchandise pursuant to an order, we will provide you with the option of reconfirming the order at the correct price, or cancelling it all together. Failure to reach you to remedy the situation will result in the order’s cancellation. Prices and product availability are subject to change without notice.

Errors and Inaccuracies

Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing, availability and product information. We also make every attempt to ensure that our online catalogue is as accurate and complete as possible. In order to give you the opportunity to view our products in greater detail, some products may appear larger or smaller than their actual size and since every computer monitor is set differently, colour and size may vary slightly.

We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and to change or update information at any time without prior notice. We apologize for any inconvenience that this may cause.

Ordering

Please note that there may be certain orders that Danyka Collection is unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Situations that may result in a client’s order being cancelled include but are not limited to: limitations on quantities available for purchase, inaccuracies or error in product information, problems with a client’s credit or fraud avoidance. If such a situation arises, a representative from Danyka Collection will contact you by email and/or telephone to remedy the situation.

Payments

When ordering products via our website, payment will be made via Pay-Pal (see www.paypal.com for additional information as well as policies and procedures).

Return Policy

If for any reason, you are not satisfied with your purchase, you can return items within 21 days of the date of shipment for an exchange. If you require a return, an exchange or repair due to product defect, please contact us by email at info@danykacollection.com

Earrings cannot be returned or exchanged for hygienic considerations and are considered final sale. Items on sale are also non-refundable and non-exchangeable.

For your protection, please send your return items in a rigid cardboard box or bubble-padded envelope. We are not responsible for product returns that arrive to us damaged, and therefore cannot credit you for these items. Items returned to us in a standard unpadded envelope are almost certain to be damaged. We encourage you to include insurance when shipping products back to us. Shipping and handling charges are non-refundable and customers are responsible for return shipping fees.

Product Care

Jewelry can be damaged by direct contact with water (salt or fresh), perspiration, and chemicals such as chlorine, perfume, hairspray, deodorant or detergents. We recommend to all our clients that they remove jewelry before showering, swimming or working out. Jewelry should always be added last when dressing and when storing the pieces we suggest using soft pouches to avoid scratches and breakage. To preserve the life of your jewelry, we also recommend that you store your pieces in an air tight zip lock pouch (baggies).

Sterling silver can be polished with a quality hagerty cleaning cloth and stored in an air tight zip lock pouch to prevent tarnishing.

While precious metals (sterling silver, 18 and 24K gold) can be cleaned by gently wiping the surfaces with a polishing cloth, excessive polishing may cause plating to wear and is therefore not recommended.

Shipping

Danyka Collection aims to deliver all orders within five working days of receipt, subject to stock availability. In the event that we have experienced an unusually high demand for an item which delays delivery, we will email you with a revised delivery date. If a piece is “out of stock”, we may be able to special order it for you, however, there may be a delivery delay of 4-8 weeks. Delays of this nature are out of our control.

All orders are shipped** via the US Postal Service USPS Ground (US Destinations) and CanPar Ground (Canadian Destinations). Shipping charges are as follows - $14.50 CDN for Continental U. S. destinations and $9.95 CDN for Canadian destinations.

Shipping to Alternate Addresses

We may be able to ship an order to an address other than your billing address. As a security precaution, we require that your alternate shipping address be on file with your credit card company and that this not interfere with our Payment process. This measure helps protect us and you, our client, from fraudulent charges to your credit card. If you have any questions regarding the shipment to an alternate address, please contact us on info@danykacollection.com.

We recognize that you may want to select pieces from our collection and offer them to someone as a surprise for special occasions. We strive to make this process as seamless as possible. We can expedite your delivery for a fast-approaching special occasion, or ship your order to an address other than your home to help you maintain your surprise.  Please contact us by telephone on 514.926.2848 or on info@danykacollection.com and it will be our pleasure to help address your request for your special occasions.

When shipping, we will provide you with a tracking number and an insurance coverage for the value of your purchase. Please note that we are not responsible for and will not issue any refunds for delays or losses on the part of the US Postal Service USPS Ground (US Destinations) and CanPar Ground (Canadian Destinations). We are also not responsible for any items shipped to an incorrect address provided by you, the purchaser. You will be notified via e-mail once your order has shipped and advised of your package tracking number. Please allow 5 to 7 business days for arrival, from the date of shipment. You can track your package anytime online by visiting www.canadapost.ca or call 1.800.267.1177 and subsequently continue tracking (if you are in the U.S.) on www.usps.com.

We offer free ground shipping on product orders of $350.00 CDN or more.

Rush Delivery

We are able to expedite delivery to most destinations. Please contact us directly on  info@danykacollection.com to make special arrangements and confirm shipping cost.

International Orders

We accept international orders, however, reserve the right to require payment via bank transfer or international money order in $USD. International shipping charges will be calculated manually. An additional $15 processing fee is charged on all International orders. Please keep in mind that Danyka Collection is not responsible for any orders seized by foreign governments, and all import duties, tariffs and taxes that may be imposed by your country. Payments of these amounts are your – the client’s - responsibility.

**SHIPPING RATES ARE SUBJECT TO CHANGE WITHOUT NOTICE

Contact

For any additional questions or concerns, please contact us on 514.926.2848 or at info@danykacollection.com

Copyright © 2012 Danyka Collection. All Rights Reserved.